Wednesday, August 25th, 2021 by Marissa Metcalf
We are looking to redefine the homeowner experience. We know that when we redefine our industry, we are making an impact on the world that can change businesses, communities and lives for the better.
We are believers.
Many reading this have likely had work done on their own homes by a contractor or know someone who has. How often can we say those experiences have been stellar? Few, we suspect, if any. In fact when most homeowners work with contractors in NE Ohio, they feel they’re an inconvenience.
It’s not uncommon to experience contractors who don’t show up on time, if at all, don’t leave an estimate, don’t return calls and don’t clean up after themselves. The list goes on.
We think that’s ridiculous. We believe the homeowner experience can and should be more. We envision a world where every single “touch” from the contractor not only exceeds expectations, but creates new expectations for how a homeowner should be treated.
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